How to File RERA Online Complaint?
How to File a RERA Online Complaint in India
The Real Estate (Regulation and Development) Act, 2016 (RERA) was enacted to protect homebuyers, ensure transparency, and regulate the real estate sector. It provides a mechanism for filing complaints against builders, developers, or agents for violations such as delays, misrepresentation, or non-compliance with project approvals.
1. Who Can File a Complaint
Homebuyers who have booked or purchased property.
Allottees of apartments, flats, or plots in registered RERA projects.
Any person aggrieved by violation of RERA provisions, including failure to disclose project information, delay in delivery, or breach of contract.
Legal Basis:
Section 31 of RERA, 2016 – Any aggrieved person may file a complaint with the Real Estate Regulatory Authority.
2. Grounds for Filing Complaint
Delay in possession or delivery of project.
Misrepresentation or false advertising by developers.
Non-registration of the real estate project.
Failure to refund amounts with interest.
Violation of RERA rules regarding transparency and disclosures.
Case Law: K.K. Verma v. DLF Limited – Court upheld buyers’ right to approach RERA authority for delay in possession, emphasizing statutory protection under Section 18 and 19.
3. Steps to File a Complaint Online under RERA
Step 1: Visit the State RERA Portal
Each state has its official RERA portal (e.g., Maharashtra: https://maharera.mahaonline.gov.in).
Select “Online Complaint/Grievance” option.
Step 2: Register/Login
Create an account as a homebuyer/allottee.
Provide basic details such as name, email, phone number, and Aadhaar/PAN.
Step 3: Fill Complaint Form
Enter details of the developer, project, and booking.
Specify nature of grievance and violated provisions (RERA Sections 11–19).
Attach supporting documents:
Agreement for sale / allotment letter
Receipts of payment
Project details and advertisements
Correspondence with builder
Step 4: Pay Complaint Fee (if applicable)
Some states require a nominal fee for filing complaints.
Payment is usually online via net banking, UPI, or card.
Step 5: Submit Complaint
After submission, a complaint registration number is generated.
Track status online.
4. Authority’s Response
RERA authority may call parties for hearing or attempt conciliation.
The authority can issue orders for:
Refund of money with interest
Compensation for delay
Direction to comply with RERA provisions
Case Law: K.K. Verma v. DLF Limited – RERA authority ordered refund with interest for delayed possession; upheld by appellate tribunal.
5. Appeal
If aggrieved by RERA authority’s order, one can appeal to Real Estate Appellate Tribunal under Section 44 of RERA.
Further appeal lies with High Court within 60 days.
Key Tips
Keep all documents organized before filing.
Clearly specify Sections of RERA violated.
Maintain copies of acknowledgment and complaint number.
Be aware of time limits: Complaint must be filed within the period prescribed by RERA for specific grievances.
Conclusion
Filing a RERA complaint online is user-friendly, transparent, and legally protected. It empowers homebuyers to seek timely relief against developers for delays, misrepresentation, or non-compliance. Courts have consistently upheld the statutory rights of buyers under RERA, as seen in K.K. Verma v. DLF Limited, reinforcing the authority of RERA in resolving real estate disputes efficiently.
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